Complaint
- For the internal processing of your complaint, we would ask you to complete our RMA-form as well as to sign the included declaration of decontamination.
Please find the RMA-form below.
- Enclose the RMA-form in the return shipping and send it freight prepaid and well packed to the address given in the RMA-form.
- After receiving your return shipping, you will get a confirmation of receipt including our internal reference number.
- Now, the internal processing is initiated.
- Once the control and testing is finished, you will receive a result report as well as further information about the regulation of your complaint.
Return shipping
- For the internal processing of your return shipping, we would ask you to complete our RMA-form as well as to sign the included declaration of decontamination.
Please find the RMA-form below.
- Enclose the RMA in the return shipping and send it freight prepaid and well packed to the address given in the RMA.
- After receiving your return, the products will be checked and refunded.
If you have any further questions, please don’t hesitate to contact our Customer Service